Privacy Policy

Last Updated: 17th September, 2025

At Sadafal Arogyam, we consider your trust and the sanctity of your personal health journey to be our highest priority. Your privacy is protected with the same purity, care, and natural harmony that we bring to our treatments by the grace and benevolence of the Sadguru.

This Privacy Policy outlines our practices regarding the collection, use, and protection of your personal and health information. We are committed to handling your data with integrity, in alignment with our holistic values and in compliance with applicable data protection laws, including but not limited to the IT Act, 2000 (India) and its associated rules, and general principles of international regulations like GDPR.

By visiting our center, using our services, or accessing our website, you agree to the terms outlined in this Privacy Policy.

1. Definitions

  • “Center” (referred to as “we”, “us”, or “our”) refers to Sadafal Arogyam, located in Prayagraj.

  • “You” means the individual accessing or using our Service, or the patient, guest, or customer.

  • “Service” refers to all naturopathy, Panchakarma, Ayurvedic, yoga, and wellness services, consultations, therapies, and accommodations provided at our center, as well as our website and online interactions.

  • “Personal Data” is any information that relates to you and can identify you.

  • “Sensitive Personal Data” is a special category of Personal Data, which includes but is not limited to your health records, medical history, physiological data, spiritual beliefs (for therapy purposes), and financial information.

  • “Service Provider” refers to any third-party company or individual employed by us to facilitate our Service (e.g., payment processors, IT support, cloud storage providers).

  • “Usage Data” is data collected automatically, generated by your use of our website or services.

2. Information We Collect

A. Personal and Sensitive Data:
To provide you with safe, personalized, and effective treatments, we may collect:

  • Identity & Contact Data: Your full name, date of birth, gender, phone number, email address, and residential address.

  • Health & Medical Data: Your detailed medical history, current health complaints, doctor’s reports, diagnostic reports, lifestyle information, diet habits, and daily therapy records and observations.

  • Financial Data: Billing address, payment method details, and transaction history. Please note that all payment transactions are processed by our secure third-party payment processors, and we do not store your complete card or bank account details on our servers.

  • Booking & Stay Data: Your check-in/check-out dates, room preferences, and emergency contact information.

B. Usage Data:
When you visit our website, we may collect information such as your computer’s Internet Protocol address (IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.

C. Tracking Technologies (Cookies):
We use Cookies and similar tracking technologies to track activity on our website and hold certain information to enhance your user experience. You can instruct your browser to refuse all Cookies or to indicate when a Cookie is being sent.

3. How We Use Your Information

We use the collected data for various purposes:

  • To Provide and Personalize Treatment: To assess your health, create a personalized treatment plan, and administer therapies (Naturopathy, Panchakarma, Ayurveda, Yoga).

  • To Manage Your Stay: To manage your bookings, accommodations, and meals according to your dietary needs.

  • For Communication: To contact you regarding your appointments, treatment updates, and to respond to your inquiries.

  • For Billing and Payments: To process your payments and send you invoices and receipts.

  • For Internal Analysis: To analyze data to improve our services, therapies, and customer care.

  • For Legal Compliance: To comply with our legal and regulatory obligations, including maintaining medical records as required by law.

  • For Marketing (with Consent): To send you newsletters, promotional materials, and information about our wellness programs only if you have given us explicit consent to do so. You can opt-out at any time.

4. Sharing Your Information

We do not sell, trade, or rent your Personal or Sensitive Data to third parties. We may share your information in the following limited circumstances:

  • With Service Providers: We may share necessary data with trusted third parties who assist us in operating our center, such as our IT management, cloud storage providers, and payment gateways, under strict confidentiality agreements.

  • For Legal Obligations: We may disclose your information where required to do so by law, a court order, or a governmental authority, or if we believe such action is necessary to protect our rights, your safety, or the safety of others.

  • With Your Consent: We may share your information with any other third party with your prior explicit consent.

5. Your Rights

You have the following rights regarding your personal data:

  • Right to Access and Copy: You can request a copy of the Personal Data we hold about you.

  • Right to Correction: You can update or correct any inaccurate or incomplete Personal Data.

  • Right to Deletion: You can request the deletion of your Personal Data, subject to certain legal obligations we have to retain medical records for a specified period.

  • Right to Object or Restrict Processing: You can object to our processing of your Personal Data or request that we restrict the way we use your information.

  • Right to Withdraw Consent: Where we process your data based on your consent (e.g., for marketing), you can withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided in the “Contact Us” section.

6. Data Security

The sanctity and security of your health data are paramount. We implement appropriate technical and organizational measures, including encryption and secure servers, to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and therefore, nobody can guarantee its absolute security.

7. Data Retention

We will retain your Personal Data, especially your medical records, only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with our legal obligations (as per Indian medical record retention laws). After this period, your data will be securely deleted or anonymized.

8. Children's Privacy

Our services are not directed to anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13 without verified parental consent. If we become aware that we have collected Personal Data from a child under 13, we take steps to remove that information from our servers.

9. International Data Transfers

Your information, including Personal Data, is processed at our operating offices in India. If you are located outside India, please be aware that we transfer and process the data in India. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

10. Updates to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. We encourage you to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions regarding this Privacy Policy, you may contact us:

|| शरीरमाद्यं खलु धर्मसाधनम् ||

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Created with 🙏 in the divine premises of Maharshi Sadafaldeo Ashram.